_edited.png)
Terms of Service
Last updated: April 17, 2026
§ 1 General information
1.1. These Terms of Service (hereinafter referred to as: ‘Terms’) govern the ‘myLSCare’ mobile application (hereinafter referred to as: ‘myLSCare App’ or ‘the App’) including all services provided through the myLSCare App (hereinafter referred to as: ‘myLSCare Services’). The myLSCare Services are operated by myLSCare, which is located at Princetonlaan 6, 3584 CB Utrecht and registered with the Chamber of Commerce (KvK) under registration number 96235640 (hereinafter referred to as: ‘myLSCare’ or ‘We/Our’).
1.2. In addition to these Terms, the Privacy Policy details the User’s and Our respective rights and obligations in connection with applicable data protection laws, in particular regarding the processing of the User’s sensitive health data.
1.3. The myLSCare Services provide the person using the myLSCare App and accepting these Terms (hereinafter referred to as: ‘the User’) with symptom tracking, data insights, treatment reminders and information. MyLSCare is intended to be used as an application on mobile devices. By tracking the User’s symptoms, emotions and lifestyle, the User can detect patterns. Additionally, the User can get personalized reminders for treatment, and access information and resources based on trustworthy sources regarding Lichen Sclerosus, with the original sources always clearly displayed.
1.4. The Services of myLSCare are intended exclusively for individuals aged 18 and older. Minors are not permitted to use the (paid) services of myLSCare. By using the Services, the User represents and warrants that they are at least 18 years of age. If it is found that a User is under the age of 18, myLSCare reserves the right to immediately terminate access to the Services and delete the associated data. (Consent for the processing of data in accordance with applicable data protection legislation is obtained separately; please refer to our Privacy Statement).
§ 2 Scope of application and amendments to these Terms
2.1. By accepting these Terms, the User acknowledges and confirms that the User has read, understood, and agreed to be bound by the terms in the English language. The User further declares that the User possesses sufficient proficiency in the English language to comprehend these terms. However, nothing in this article limits mandatory consumer rights and a copy in the language of correspondence between the consumer and myLSCare is available upon request.
2.2. These Terms take effect from the moment the User downloads the App and agrees to these Terms and Conditions during the registration process. The User must agree to these Terms and Conditions before the User can use Our services.
2.3. We will always ask for the User’s consent to material changes to these Terms if they affect any of myLSCare’s Paid Services (see § 6). Material changes are changes to the type and scope of the contractually agreed myLSCare’s Paid Services, or the duration and termination of the contract. However, this does not prevent us from improving Our services or including additional features or services within the scope of myLSCare’s Paid Services. If the User does not agree to the amended Terms or cannot comply with them, the User is no longer allowed to use the myLSCare Services. Information about how to exercise the Users right of revocation under Dutch law (to the extent applicable) is listed at the end of these Terms under § 14.
2.4. We may make non-material amendments and material changes that do not affect any of myLSCare’s Paid Services to these Terms at any time. We will notify the User when We implement these changes and make the new Terms available to the User. We will not have to state further reasons. By continuing to use Our services after these Terms have been amended, the User agrees to these amendments. The User accepts and is deemed to have accepted these amended Terms if they continue to use the myLSCare Services after any amendments have been made. Non-Amendments to the Terms do not constitute grounds for terminating the agreement. There are no oral or written side agreements under these Terms.
§ 3 Disclaimer
3.1 The myLSCare services are intended to provide general information and support and are not intended as (device for) medical diagnosis, medical treatment, or personal medical advice. The information and functionalities of myLSCare cannot replace a consultation with a qualified healthcare provider.
3.2 The User remains responsible for decisions the User makes regarding the User’s health. If the User has questions about the User’s health, is experiencing complaints or symptoms, or has doubts about the suitability of the information provided through the myLSCare services for your personal situation, We advise the User to contact a qualified healthcare provider. If the User experiences physical or mental complaints during or after using the myLSCare services, it is recommended that the User discontinues use and seeks medical assistance. The myLSCare services are not intended for use in emergency situations. Complaints, comments, or feedback about the myLSCare services can be reported via the contact details listed in § 12 of these general terms and conditions.
§ 4 General scope of myLSCare Services
4.1. MyLSCare is designed to provide general information about Lichen Sclerosus and related topics. The App collects the data the User enters, for example on the User’s Lichen Sclerosus, well-being, lifestyle and sleep schedule. These data allow statistical and algorithmic data processing that can show the User patterns in the User’s symptoms and treatment.
4.2. MyLSCare is a self-management app. This means that myLSCare's Services are based on the data that the User provides, so the information and analysis available in the App depends on the amount and accuracy of the inputs the User chooses to record.
4.3. When using myLSCare Services, the User agrees to use the respective service only for the intended purposes as described in these Terms.
4.4. MyLSCare is intended for use on iOS and Android mobile devices. Usage of the App requires an account, and therefore registration. The data is stored on the secure infrastructure of our hosting partners, so that the service can be used on multiple logged-in devices as an online service. Further details regarding the registration process can be found in § 5 of these Terms.
4.5. The MyLSCare App offers some functions and content free of charge (the free version of the myLSCare App), while access to more extensive functions and content is locked behind a paywall within the myLSCare App (the "myLSCare’s Paid Services", see § 6 below). The myLSCare App can be acquired free of charge from the relevant app store (if the User has an iPhone, the Apple App Store, or if the User has an Android phone, the Google Play Store).
4.6. In order to help Us continue to provide the MyLSCare Services, We reserve the right to display advertisements on Our website or in Our app. We may also offer the opportunity to donate via the website or app, so that the User can support Our services and mission.
§ 5 Creating a MyLSCare account
5.1. MyLSCare exists only as an online service. To use myLSCare, the User needs to create an account. This requires an acceptance of these Terms and consent to data processing under the terms of Our Privacy Policy, including all documents, declarations and consents included therein by reference. Additionally, the User may provide other information, such as a chosen name, age range, biological sex, and the purpose of using the App as part of the onboarding process. This information helps Us improve the services and personalize the User's myLSCare experience. Providing these specific demographic details is optional. Account creation is completed when the User clicks on the link in the confirmation email sent to the User’s email address, confirming the User’s account.
5.2. When the User creates an account, the User assures that all of the information the User provides is correct and complete. We recommend that the User secures the User’s data as permitted by the User’s device.
5.3. We are not obliged to confirm or accept user registrations, and may, at Our own discretion, refuse to create an account that may interfere with the myLSCare Services. We may accept the User’s registration or order by activating the relevant service, i.e. without making a specific written declaration.
§ 6 MyLSCare’s Paid Services
6.1. Within the free myLSCare App, We offer certain features and enhanced functionality as myLSCare’s Paid Services. These services are generally tied to a subscription, i.e. the regular purchase of the services over a fixed period of time for a specific fee.
6.2. The User can find an overview of the benefits included in myLSCare’s Paid Services on Our website. These may change from time to time, as We introduce new features, develop Our existing offering and sometimes retire features that aren't working out as planned. The features and content contained in different myLSCare’s Paid Services may differ by country and language. The applicable price offer is shown in the relevant app store (Apple App Store or Google Play store) and on the buy screen in-app prior to purchase.
6.3. Like the myLSCare App itself, the myLSCare’s Paid Services are only available via the third-party platform operators Apple App Store and Google Play Store. Therefore, when the User makes a purchase within myLSCare, the User may additionally enter into a separate contract with the respective third-party service provider providing the User’s app store, whose terms and conditions may apply. Depending on the respective third-party service provider’s terms and conditions, the User may need to exercise the User’s rights of cancellation and revocation with these service providers (for more details about contract duration and termination see § 11).
6.4. The User agrees to provide current, complete and accurate purchase and account information for all purchases of the myLSCare Paid Services. The User will be responsible for any applicable sales, use, duty, customs or other governmental taxes, levies or fees due with respect to the User’s purchase of the myLSCare Paid Services.
6.5. The User is responsible for payment of the myLSCare Paid Services purchased through the User’s account, in accordance with these Terms and the applicable terms and conditions of the relevant third-party platform (such as the Apple App Store or Google Play Store). This provision does not affect any mandatory consumer rights or applicable legal protections, including those relating to minors.
§ 7 The User’s rights and duties as a user
7.1. The User is not permitted to:
-
make the access data sent or used for authentication and identification available to third parties or to pass them on to third parties;
-
bypass the access control systems of paid services or to take other measures in order to use services without authorization;
-
remove or obscure copyright notices and/or notices regarding trademarks or other intellectual property rights of myLSCare, companies affiliated with myLSCare or third parties;
-
transfer or assign rights or obligations under these Terms to third parties without Our approval;
-
use the App as a device for detecting or diagnosing any medical or health condition, or for identifying the existence or absence of a medical or health condition.
7.2. When using the myLSCare App and services provided through the app, the User must observe the User’s contractual obligations with third parties, in particular the User’s internet access provider and the relevant app store operator.
7.3. The User must act in accordance with these Terms while using Our Services.
§ 8 Copyright
8.1. All of the content that We make available within the myLSCare App or on Our website is subject to international copyright law unless otherwise indicated. The reproduction, processing, distribution and any form of commercial exploitation of the content, services and software requires Our written consent and is otherwise prohibited, to the extent prohibited by applicable law. The User is not entitled to decompile, change or edit the myLSCare App beyond the extent permissible by law. The User is not permitted to lease, rent or otherwise transfer the App and/or its contents, or to use data mining, robots, or similar data gathering and extraction tools in any way. The User is granted a simple, non-exclusive, non-transferable and revocable right for personal use.
8.2. The myLSCare App is a copyright protected software program. The use of myLSCare Services (and/or the provision of input information) does not give the User any legal rights, titles or legal interests in myLSCare services or software. MyLSCare Service and software are protected by copyright law, trademark law, intellectual property rights and other applicable laws.
§ 9 Liability
9.1. MyLSCare’s Services do not provide (a device for) medical diagnosis, medical treatment or personalised medical advice, and are not intended to replace consultation with a qualified healthcare professional. Instead, Users are encouraged to consult their healthcare provider before making decisions that may affect their health, particularly if they have questions, experience symptoms, or are unsure whether the information provided through the Services is appropriate for their individual situation. Nothing in this article affects the User’s statutory rights, including rights relating to conformity of the Services under applicable consumer law.
9.2. We give no guarantee that any of Our services can be used to achieve a specific aim, such as that the User’s Lichen Sclerosus symptoms will be reduced, or that myLSCare's outputs are complete and accurate.
9.3. The content made available through the myLSCare Services is intended to provide general information and support in connection with the use of the Services. MyLSCare compiles this content with the greatest care. Any health-related information provided through the myLSCare Services is of a general nature and is intended to support users in managing their condition.
9.4. MyLSCare is not responsible for the content that the User records, uploads or otherwise provides within the myLSCare App (“User Content”). The User remains responsible for the accuracy and completeness of such User Content. MyLSCare will process and store User Content with reasonable care and in accordance with applicable law.
9.5. All claims arising from the use of Our services will expire 1 year after the date on which the consumer became aware, or could reasonably have become aware, of both the damage and the party liable for such damage, subject in all cases to the applicable statutory limitation periods under Dutch law.
9.6. The App or Our website may contain links to other independent third-party websites ("Third-Party Sites"). Third-party sites are not under Our control, and We are not responsible for or endorse their content. The User must make an independent judgment regarding any interaction with third-party sites, including the purchase and use of any products or services accessible through these sites.
9.7. We provide the Services for personal use only and We are not responsible for any losses incurred by the User as a result of using the Services for commercial use.
9.8. We may be unable to provide myLSCare Services if they are affected by events of force majeure. Such circumstances will not result in Our liability. In such a situation, We will notify the User as soon as possible and take reasonable steps to minimize the interruption of Our services.
9.9. The above limitations of liability do not alter the statutory burden of proof.
§ 10 Availability and maintenance
10.1. Our Services are accessible remotely through the App via the internet, data networks, and internet-enabled devices ("Infrastructure"). We make the App and Our website available for access via infrastructure, but are not responsible for the infrastructure.
10.2. Technical or security threats or issues affecting the infrastructure may require Us to suspend Our services to ensure their security and/or optimal performance. We will minimize these suspensions, but are not responsible for refunding fees or compensating the User if they occur, unless they last for more than 30 days within a 12-month period. In that case, the User may terminate the agreement with Us. Information about how to terminate the contract is listed under § 11.
10.3 No claims shall exist regarding the maintenance of individual functionalities of the myLSCare App. We are entitled at any time to change or remove content, services and functionalities that are provided within the App and to make new content, services and functionalities available; this includes paywalling all or certain services that were previously free of charge, as well as their partial or complete discontinuation.
10.4. For the best experience of the myLSCare Services, the User must regularly update the User’s operating systems and the version of the myLSCare App on the User’s device. It is also possible that certain activations may be required to make full use of the service. From time to time, the myLSCare App may automatically download and install updates and upgrades without specifically informing the User. These updates are intended to technically improve and/or enhance the software and service. The User agrees that We may implement such updates as part of the User’s use of the myLSCare Services.
10.5. We employ antivirus and malware prevention measures on Our website and Our App, but We cannot guarantee that Our services will always be virus-free. The User must ensure that the devices used to access Our services are protected against viruses and malware. The User may not use or expose the App or the website to infection with viruses or malware.
10.6. The User is prohibited from attempting to gain unauthorized access to the services, App, Our website. Installing the App on a device whose operating system has been compromised by jailbreaking (Apple iOS) or rooting (Android) is not permitted and may jeopardize the security of the User's personal data.
§ 11 Contract duration, termination, refunds
11.1. In relation to the free myLSCare service, the User may terminate the contractual relationship with Us at any time by deleting the User’s account in accordance with the instructions in the app. We too may terminate the contract at Our sole discretion and without further notice, subject to the following provisions.
11.2. MyLSCare’s Paid Services are generally available on a subscription basis. Therefore, the User will be charged once in the duration period of the User’s subscription (for instance per month or per year). Our subscription will automatically be renewed for an indefinite time at the end of the User’s initial subscription period, unless We or the User cancelled the User’s subscription or disabled auto-renewal or the User has concluded a new contract with a new initial subscription period with Us. In case of an indefinite subscription period after the end of the User’s applicable initial subscription period, We or the User may cancel the User’s subscription at any time and the cancellation will take effect at the end of the billing period, which shall in no event exceed one (1) month after the cancellation.
If the User cancels the User’s subscription, the User will still have access to all myLSCare’s Paid Services features and modes until the User’s subscription runs out. For example, if the User cancels a yearly subscription three months after subscribing, the User can still use myLSCare’s Paid Services for the remaining nine months.
11.3 If payment cannot be collected, We will be entitled to block access to the relevant myLSCare’s Paid Services.
11.4. For technical and legal reasons, all contractual relationships related to the use of myLSCare’s Paid Services may need to be terminated via the respective app stores or in the App (e.g. using a feature provided by the respective app store). In such cases, the respective app store provider may act as a reseller of myLSCare’s Paid Services. Their respective terms and conditions may apply.
11.5. The statutory right of both contracting parties to terminate the contract for good cause remains unaffected. Good cause for extraordinary termination of the contract is, for example, deemed to exist if the continuation of the contractual relationship until the end of the normal period of notice is unreasonable, given all circumstances of the individual case and the interests of the user. Good causes for Us to exercise this right of termination include, in particular, if the User breaches applicable law, obligations under these Terms, or obligations under the User’s contract with the Apple App Store or Google Play Store (or if the User’s actions would cause Us to breach Our contracts with the Apple App Store or Google Play Store).
§ 12 Contact and feedback
12.1. The User may provide Us with feedback about Our services by sending Us an email at hi@my-ls-care.com or filling out the contact form on the site.
12.2. If the User wishes to file a formal complaint about Our services, the User should do so as soon as possible by sending an email to hi@my-ls-care.com. We may ask for certain information about the User and the User's complaint in order to process it. Please provide this information as soon as possible. We will try to inform the User of the outcome of Our investigation into the User’s complaint and give the User the opportunity to discuss this with Us.
§ 13 Other provisions
13.1. We are entitled to transfer the rights and obligations arising under a contract under the same conditions to a third party. Should We wish to transfer the rights and obligations under these Terms, We will inform the User in writing about the transfer; the User is then entitled to terminate the contract. The notice of termination must be in writing and reach us within 14 days of the User receiving the notification of transfer.
13.2. These Terms are governed by Dutch law. The Court Midden-Nederland has jurisdiction to hear any claims arising from or related to these Terms or the use of Our services, unless mandatory jurisdiction rules designate a court other than the Court Midden-Nederland as competent.
13.3. If individual provisions within these Terms are or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. Any invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come as close as possible to the economic objective which the contracting parties had pursued with the invalid or unenforceable provision. The above provisions shall also apply in the event that the provisions prove to be incomplete.
13.4. The agreement for Our services is between the User and Us, and no one else. Only the User can enforce this agreement.
§ 14 How to exercise the User’s right of revocation
14.1 Applicability of the right of revocation
If the User qualifies as a consumer within the meaning of Dutch law and enters into a contract for myLSCare’s Paid Services by means of distance communication, the User has a statutory right to revoke the agreement within fourteen (14) days, without giving any reason.
The revocation period expires 14 days after the day on which the contract for myLSCare’s Paid Services is concluded.
The right of revocation does not apply to the use of the free myLSCare services.
14.2 How to exercise the right of revocation
To exercise the right of revocation, the User must notify us of the User’s decision to revoke the agreement by means of a clear statement (for example by email).
The User may contact us at:
Email: hi@my-ls-care.com
Address: Princetonlaan 6, 3584 CB Utrecht, The Netherlands
The User may, but is not obliged to, use the model revocation form set out in § 14.6 below.
14.3 Effects of revocation
If the User revokes the agreement within the revocation period, We will reimburse all payments received from the User in respect of the revoked myLSCare’s Paid Services without undue delay and in any event no later than fourteen (14) days after We have been informed of the User’s decision to revoke.
Reimbursement will be made using the same means of payment as used by the User for the original transaction, unless expressly agreed otherwise.
14.4 Immediate performance of myLSCare’s Paid Services
If the User expressly requests that myLSCare’s Paid Services commence during the revocation period, the User acknowledges that:
a) the User will lose the right of revocation once myLSCare’s Paid Services have been fully performed; and
b) if the User exercises the right of revocation before full performance, the User shall pay a proportionate amount for the services provided up to the moment of revocation.
This applies only where the User has given explicit consent to the commencement of myLSCare’s Paid Services during the revocation period and has acknowledged that the right of revocation may be lost, in accordance with Dutch law.
14.5 App store purchases
Where the User purchases myLSCare’s Paid Services via the Apple App Store or Google Play Store, the exercise of the right of revocation and any refunds may be subject to the terms and procedures of the relevant app store operator. In such cases, the User may be required to exercise the User’s right of revocation directly through the applicable app store.
14.6 Model revocation form
(Complete and submit this form only if the User wishes to revoke the agreement)
To: myLSCare, Princetonlaan 6, 3584 CB Utrecht, The Netherlands
Email: hi@my-ls-care.com
I hereby inform you that I revoke my contract for the provision of myLSCare’s Paid Services.
Name of consumer:
Email address used for the account:
Date:
Signature (only if submitted on paper):